Customer Service
Staff at the Indian Trails Public Library will…
- Foster a welcoming environment for all by treating members with respect and dignity
- Lead with kindness, patience and compassion
- Be polite, calm and professional
- Listen to understand member needs, offer solutions with clear explanations, and provide alternatives when needed
- Communicate in ways that are clear and easy to understand
- Be reliable, consistent and knowledgeable within our scope of services
- Provide accurate information
- Prioritize immediate customer service needs of the member over daily tasks
- Maintain member trust by upholding privacy policy and practices
- Teach and empower members to use library services confidently
…be excited to see you!