FAQs

Have a question we didn’t answer? Contact us.

Materials

How do I return borrowed materials?
Material can be brought to the library’s outside book drops, induction units in the vestibule, or the remote drop boxes in the community. Remember, there are no late fines for Indian Trails Library items. 

Can I place holds on physical items?
Through the catalog, you can place holds on items to be picked up when they are ready. You will be notified when the holds are ready to be picked up, usually about 24 hours. 

Can I create a list of titles without placing holds?
Yes. When logged into your library account, you can add titles you want to remember to “My Lists.” 

I placed a hold for an item that I no longer need.
You can cancel a hold online through your account.

Services and Programs

Can I get a library card?
Yes! You can get a digital library card that will give you access to online material by registering here. In about 48 hours after registering you will receive a library card number. 

My library account is blocked.
Please call us at 847-459-4100, ext. 2, and we can help you out. 

Is there someone who can help me with a technology issue or research?
Yes! There are a few options available. Niche Academy on our downloadables page has tutorials for our digital services. If you’d like assistance over the phone, you can request a one-on-one appointment and staff will be happy to help. You can also chat via text with staff during regular hours by accessing the chat box in the lower right corner of the website.

Will I be able to rent a meeting room when you reopen?
Because of the health situation, the library is suspending all meeting room rentals until further notice to limit the number of people in the building.

I have a mobile wi-fi hotspot from the library, but it stops working sometimes. 
When a mobile hotspot stops working, it usually means the signal tower is congested.