Although the library building is closed, we’re still open for business! Check updates here.

FAQs

Have a question we didn’t answer? Contact us.


Materials

When will items be due?
The due date for all items checked out from the library is July 1.  If the library remains closed longer, due dates will be extended. 

I returned my books, but they still show up as borrowed on my account.
If books were returned anytime after March 17 (the first day the library building was unstaffed) they will still show up on your account. Materials returned during the building shutdown will be checked in when staff return to the building. Until then, the items will remain on your account, but no fines will be assessed.

Will the materials be disinfected?
We will follow the guidelines from appropriate sources (Institute of Museum and Library Services and the Centers for Disease Control) about the proper handling of all material. Currently, the recommendation is one week. All materials returned remain in quarantine for one week before being checked in and reshelved.

How do I return borrowed materials?
Keep them for now, and return materials when the library reopens. Remember, there are no late fines for Indian Trails Library items. 

Can I place holds on physical items?
Through the
catalog, you can still place holds on Indian Trails items to be picked up when we reopen. These holds will remain in a queue until we reopen. There is no timeline set for items held at other libraries to be delivered to ITPLD for pick up.

Can I create a list of titles without placing holds?
Yes. When logged into your library account, you can add titles you want to remember to “My Lists.” 

I placed a hold for an item that I no longer need.
You can cancel a hold online through your account.


Services and Programs

Can I get a library card?
Yes! You can get a digital library card that will give you access to online material by registering here. In about 48 hours after registering you will receive a library card number. Once the library reopens, come in and get your permanent card.

My library account is blocked.
Please call us at 847-459-4100, ext. 2, and we can help you out. 

Will there be any programs when the library reopens?
As a precaution, there will be no on-site, in-person programs through October. Library staff continue to plan many virtual and prerecorded programs. You can find these on our website

Is there someone who can help me with a technology issue or research?
Yes! There are a few options available. Niche Academy on our downloadables page has tutorials for our digital services. If you’d like assistance over the phone, you can request a one-on-one appointment and staff will be happy to help. You can also chat via text with staff, Monday-Saturday, 9 am-5 pm and Sunday, 12-5 pm by accessing the chat box in the lower right corner of the website.

Will I be able to rent a meeting room when you reopen?
Because of the health situation, the library is suspending all meeting room rentals until further notice to limit the number of people in the building.

I have a mobile wi-fi hotspot from the library, but it stops working sometimes. 
When a mobile hotspot stops working, it usually means the signal tower is congested.  

Try removing the battery for about 10 seconds before placing it back in. Sprint can also send reposition signals to the hotspots to help update the data profile and point the hotspot back to the Sprint network.
 
If you continue to have problems after removing and then reinserting the battery, please call 847-279-2111 and leave your name and the barcode of the device. We’ll work to get is resolved as quickly as possible. 
 
Can I drop off book donations?
Not yet. Please keep your materials donations (books, DVDs, CDs), as we cannot accept donations until further notice.
 

Building

When will the library reopen?
Unfortunately, we don’t know when the library will reopen. We are adhering to Governor Pritzker’s stay-at-home orders to protect our members and staff. Once this order is lifted, we will begin preparing to reopen the building.

Why isn’t the drive-thru open to check out materials?
The library has adhered to Governor Pritzker’s stay-at-home orders and mandates. As the state has begun reopening services, the library plans to resume drive-up services June 15, during regular library hours. We ask that members using the drive-up service wear a mask and have their library card with them.


Staff

I’ve noticed people in the building. Who are they?
Our facilities staff are in the building several times a week to ensure the building is secure. They are also taking the opportunity during the closure to do maintenance, such as cleaning the carpet and furniture, painting, and deep cleaning heavily used areas in the library, like the ball machine in youth services.

I heard staff are working from home. What are they doing?
The majority of staff are involved in planning and hosting virtual programs or services that can be found on our website.

Other staff’s work depends on their jobs. For example, our catalogers are cleaning up book records to improve the search functions. The IT department is doing behind-the-scenes software updates.

Some staff, like the communications department, continue to do the same work they did when in the library. Other staff are using their time to get extra training or improve skills.