The library is open for limited services. Learn more.

FAQs

Have a question we didn’t answer? Contact us.


Materials

I returned my books, but they still show up as borrowed on my account.
All returned materials are quarantined for four days before being checked in, so they may still show up on your account for five or six days. Remember, there are no fines on ITPLD late material.

Will the materials be disinfected?
We will follow the guidelines from appropriate sources (Institute of Museum and Library Services and the Centers for Disease Control) about the proper handling of all material. All materials returned remain in quarantine for four days before being checked in and reshelved.

How do I return borrowed materials?
Material can be brought to the library’s outside book drops, the bin inside the library, or the remote drop boxes in the community. Remember, there are no late fines for Indian Trails Library items. 

Can I place holds on physical items?
Through the
catalog,  you can place holds on items to be picked up when they are ready. You will be notified when the holds are ready to be picked up, usually about 24 hours. Please note, although borrowing between the consortium libraries resumed July 21, not all libraries in the consortium will be sharing material. 

Can I create a list of titles without placing holds?
Yes. When logged into your library account, you can add titles you want to remember to “My Lists.” 

I placed a hold for an item that I no longer need.
You can cancel a hold online through your account.


Services and Programs

Can I get a library card?
Yes! You can get a digital library card that will give you access to online material by registering here. In about 48 hours after registering you will receive a library card number. Beginning July 6, you can come in and get your permanent card.

My library account is blocked.
Please call us at 847-459-4100, ext. 2, and we can help you out. 

Will there be any programs when the library reopens?
There will be no on-site, in-person programs through December. Library staff continue to plan many virtual and prerecorded programs. You can find these on our website

Is there someone who can help me with a technology issue or research?
Yes! There are a few options available. Niche Academy on our downloadables page has tutorials for our digital services. If you’d like assistance over the phone, you can request a one-on-one appointment and staff will be happy to help. You can also chat via text with staff, Monday-Friday, 9 am-9pm; Saturday, 9 am-5 pm; and Sunday, 12-5 pm by accessing the chat box in the lower right corner of the website.

Will I be able to rent a meeting room when you reopen?
Because of the health situation, the library is suspending all meeting room rentals until further notice to limit the number of people in the building.

I have a mobile wi-fi hotspot from the library, but it stops working sometimes. 
When a mobile hotspot stops working, it usually means the signal tower is congested.  

Try removing the battery for about 10 seconds before placing it back in. Sprint can also send reposition signals to the hotspots to help update the data profile and point the hotspot back to the Sprint network.
 
If you continue to have problems after removing and then reinserting the battery, please call 847-279-2111 and leave your name and the barcode of the device. We’ll work to get is resolved as quickly as possible. 
 
Can I drop off book donations?
Not yet. Please keep your material donations (books, DVDs, CDs), as we cannot accept donations until further notice.
 

Building

When will the Branch reopen?
At this time, we do not know when the Branch will reopen. The main library building reopened Monday, July 6, for regular hours. Some services are limited. You can find out more here.


Staff

Are staff working from home? 
Depending on the requirements for their jobs, some staff will continue to work at home some of the time.We are allowing staff who can work at home to do so to keep occupancy down in the building.