Library Now Open
We’re back and happy to announce the library is open!
Regular hours are Monday-Friday, 9 am-9 pm; Saturday, 9 am-5 pm; and Sunday 12-5 pm. The Branch will remain closed until further notice.
Food Donations: Many people in our district have suffered from layoffs or reduced hours during the pandemic, which has impacted their ability to care for their families. If you want to help the Wheeling Township Food Pantry restock its shelves, there will be boxes in the library vestibule where you can drop off unexpired, nonperishable food items through July 31. Thank you for your donations!
Visiting the library
Before you visit, please review this information:
- Masks are required, except for those two years and younger.
- Special hours for high-risk members and those who are 60 and older are 9-10 am, Wednesdays and Saturdays. The drive-up window service will be open during this time for all members.
- Follow directional signs.
- Maintain a distance of 6 feet from others.
- Occupancy is limited to 50 people in the library at a time, so there may be a queue to enter the building.
Although most material will be available for check out, some services and areas of the library will be unavailable at this time. For updates, click here.
- Study Rooms
- Public seating areas
- ESL and Training Labs
- Launch Pad
- Early Literacy Area
- Middle Ground
- Vending machines
- Used book donations
- Computers – limited computers, reservations required – starts July 27. Learn more.
- In-house printing, faxing and scanning – resumes July 27. Learn more.
- Interlibrary loan and CCS borrowing – resumed July 21.
FAQs about Reopening
I have difficulty wearing a mask; can I come in without a mask?
The library requires everyone, except those 2 years and younger, to wear a mask in the building. This is to keep you, other members and our staff safe. If you are unable to wear a mask for health reasons, please contact us at 847-459-4100 so we can assist you.
Will there be specific hours for special populations when you reopen?
Special hours for high-risk members and those who are 60 and older are 9-10 am, Wednesdays and Saturdays. We ask other members to respect these designated library hours for the at-risk population. The drive-up window service will be open during this time for all members.
Can I still get my material if I don’t want to come inside the library?
Of course. We realize not everyone is ready to visit public spaces. You can place holds on your items and select “Pick up at the Drive-up.” You’ll receive notice when the materials are ready, usually about 24 hours.
Why aren’t newspapers out?
In this phase, our focus is on providing access to collections that can be checked out, while reducing the amount of time members are in the building. With an internet connection and an ITPLD card, members can access RBDigital to read many newspapers, including the Chicago Tribune and Sun-Times. Register by clicking the button in the top right corner.
Where can I return my items?
Items may be returned to one of the drop boxes outside the library, book bin inside the library or remote drop boxes:
- Indian Trails Branch (99 E. Palatine Rd., Prospect Heights)
- Alcott Community Center (530 Bernard Dr., Buffalo Grove)
- Former Dominick’s (1160 W. Lake Cook Rd., Buffalo Grove)
The check-ins in the vestibules are not operational at this time.
I returned items, but they are still showing up on my account.
All returned items are quarantined for four days before being handled by staff and checked in. It may take up to six days to see the items off your account. Not to worry, fines do not accrue at the library.
Can reciprocal borrowers check out material at ITPLD?
Beginning July 6, reciprocal borrowers may visit the library and check out material. They may also call 847.459.4100, ext. 3 and place holds on items. Holds can also be placed through the catalog.
When will the Branch in Prospect Heights open?
Due to the size of the Branch, we will not be reopening the Branch at this time. We will post updates on the website.
Can I donate used books now?
Used book donations are not being accepted at this time. If possible, please hold on to your items until we can accept donations or donate to another charity.
What are you doing to clean and keep everyone safe?
Our facility staff will continue to clean regularly during the day. You will find hand sanitizing stations throughout the building. All staff and visitors are required to wear masks while in the building. Some staff will also be wearing face shields and gloves depending on their preference. Staff have been trained on how to wear masks and the importance of social distancing.
Why are some staff not wearing gloves?
Library staff are following CDC guidelines, by sanitizing their hands between interactions. The CDC guidelines state that sanitizing hands between interactions is safer than wearing gloves.
Why are some staff wearing face shields and others are not?
While face shields are not a requirement of employees in libraries, staff were given the option of wearing them while working with the public. A mask protects those around you, while a face shield protects the person wearing it.
When are your computers and study rooms going to be available?
We understand many people come to the library to access the computers and study rooms, but after much discussion staff felt these services will need to resume at a later date, due to the proximity and the cleaning that would need to occur between users. The library continues to follow the recommendations of Governor Pritzker’s Restore Illinois Plan, which includes monitoring current COVID-19 information, so it can if needed, adapt quickly to a changing environment.
As of now, limited computer use is scheduled to become available Monday, July 27. We do not have a date for opening the study rooms. You can follow updates here.
Are you going to start holding in-person programs?
As of now, the library will continue virtual programs through December, with the possibility that should conditions improve, we will add in-person programs when feasible.