Frequently Asked Questions
My Account & Library Card
Fines, Lost & Damaged Items
How do I pay my fines?
Holds & Renewals
How can I put an item on hold?
Loan Periods & Requests
355 Schoenbeck Rd.
Wheeling, IL 60090
Prospect Heights Branch
99 E. Palatine Rd., Suite A
Prospect Heights, IL 60070
Become a member.
Please report any changes to your account immediately. For a change of address, you may verify you are still within our district boundaries by calling 847.459.4100. If you no longer reside within our boundaries, please obtain a new card from your home library.
Changes to your phone number or email address can be updated over the phone, 847.459.4100, or in person at the Check Out Desk.
Indian Trails Library cards expire every three years and nonresident member cards expire after one year. You will receive notification by mail or email one month before your card expires. To renew your card, present valid identification at the library and verify account information. Fines, lost items or fees need to be resolved before your card can be renewed.
Valid forms of identification include the following
- Illinois driver’s license or Photo I.D. card
- Utility bill
- Vehicle insurance card
- Mortgage documents
- Rental leases
An expired card will prevent you from accessing your account online. Please contact call 847.459.4100 for assistance with your account.
Outstanding Fines and Fees
Fines in excess of $10 or fines that have accrued for 21 days or longer will affect your access to library services, including accessing your account, library computers, electronic resources, and self-checkout stations.
Resident cardholders may request holds on items. Please have your library card number and PIN available before placing a hold. Place an item on hold.
Hot Pick items are not renewable.
Items have been requested by another member.
Items may be renewed up to a four times.
Items that have been borrowed from another library must be renewed via phone or in person. Please contact Indian Trails Library to renew these items, 847.459.4100.
Expired Library Card
Indian Trails Library cards expire every three years. Please contact the library to renew your card, 847.459.4100.
Hot Picks: DVDs, Blu-rays
Regular DVDs, Blu-rays, video games
- Hot Picks: Books
- Adult new fiction, Playaway Views, e-readers, tablets, e-books, iPad literacy kits
- DVDs and Blu-rays: TV shows, anime, nonfiction
- Children and young adult print materials
Regular adult print material, music CDs, audiobooks, magazines, Cliff’s notes, vertical files, comic books
- Book club books, vacation loans (new books not eligible), institution checkouts
request online or at a service desk.